The estimated dispatch times for products are indicated on the individual product pages in the "Shipping and Returns" tab underneath the add to bag button. For example, most popular plain wedding rings are dispatched within a week, other plain rings and patterned wedding rings are dispatched in around 2 weeks with some more unusual styles 3 weeks. As circumstances vary by season, in extreme instances please allow up to 20 working days for dispatch. If your order is urgent or required sooner, please write the date it is required for in the comments box in the checkout or contact us before ordering and we will be able to assist you. It is important that you let us know the date an order is required for if it is coming up shortly to ensure it will arrive in time.
An additional allowance of up to five days should be made for personalised items with engravings and for items with special finishes such as matt finishes on rings. Typically it is quicker than this time.
For special orders and non-standard products: prices for these items and delivery details will be quoted for at the time of acknowledgement of the enquiry unless otherwise specified.
All orders dispatched to UK addresses are usually sent by Royal Mail's Special Delivery Service which is a next day before 1pm delivery service to most parts of the UK. For more information on specific delivery time to areas please visit Royal Mail's website by clicking here. Royal Mail International Tracked and Signed or another similar courier will be used to dispatch orders to Ireland, Europe and the rest of the World. This may require a signature upon receipt; do not worry if no one is in when they try to deliver as the courier will leave a note regarding alternative collection / delivery arrangements. An allowance of 5 working days should be allowed for postal delivery to other EU countries. On the day of posting you should receive a dispatch notification e-mail giving you the tracking number for your parcel.
A finger-size measuring gauge is supplied after order placement for use to recheck finger size and for use with further purchases from us.
We are able to dispatch goods to addresses other than an address registered to the payment card so long as the payment passes online security checks with your card issuer. For orders placed over the telephone items can only be dispatched to the card holders registered address.
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.
If the parcel / product is lost or found to be damaged upon receipt then we advise you to contact Royal Mail and dotJewellery.com as soon as possible and damaged item(s) returned to us for replacement.
Postage costs -
UK £1 – £99.99 : £5.00
UK £100+ : £7.00
UK Orders over £2000 : Free
Europe Any value : £15.00
Worldwide Any value : £20.00